This Privacy Policy explains how Pineapple Studio L.L.C‑FZ (“Pineapple,” “we,” “us”) collects, uses, shares, and protects information when you use our mobile and web games (the “Services”).
TL;DR
- We collect limited info to run our games (device data, gameplay, purchase receipts) and, where required, with your consent for analytics and ads.
- You can opt out of personalized ads or withdraw consent in the app or your device settings.
- We don’t sell your personal info. We share data with service providers and ad/analytics partners to operate and improve the Services.
- We keep data only as long as needed, then delete or anonymize it.
- Regional rights (EEA/UK/California) include access, deletion, correction, portability, and opt‑out choices. See Appendix B.
1) Who we are
Controller: Pineapple Studio L.L.C‑FZ
Address: Nad Al Sheba Business Center 1, M Floor, The Meydan Hotel, United Arab Emirates (AE)
Contact: support@pineapple.games
EU/UK Representative (GDPR Art. 27): [Add appointed representative name, email, and postal address if you target users in the EEA/UK]
If anything here conflicts with applicable law in your region, we will follow your local law.
2) What we collect
Some data is necessary to provide the Services. In regions where required, we will ask for your consent before using data for analytics, advertising, or precise location.
2.1 Data you provide
- Profile & identifiers (e.g., username or player ID, age range where asked, preferences).
- Purchases (e.g., app‑store receipts; we do not store full payment card numbers).
- Support content you send us (emails, in‑app tickets, bug reports).
2.2 Data collected automatically
- Device & app info (OS version, device model, language, app version, crash logs).
- Advertising identifier (IDFA/AAID) and/or a resettable app‑specific ID.
- IP address & coarse location derived from it (country/region/city). We do not collect your device’s MAC address or create a non‑resettable “universal ID.”
- Gameplay & usage (sessions, features used, progress, in‑game events, performance).
Note: We do not collect precise GPS location unless you enable a feature that clearly needs it. You can disable location in your device settings at any time.
2.3 Data from third parties (when you connect/sign in)
- Platform sign‑ins (Apple/Google/other): platform user ID and basic profile as permitted by your settings.
- Social features: if you connect a social account, we may receive your social ID and visible friend info per that platform’s terms.
- Partners: attribution/analytics/ad partners provide aggregated reports about installs, ad performance, and in‑game events.
3) How we use information
- Provide, operate, and support the Services (gameplay, cloud saves, purchases, anti‑cheat, and security).
- Personalize your experience (e.g., difficulty, offers, or events based on play).
- Run analytics to understand performance and improve the game.
- Show ads and measure their performance (only where permitted by law, often based on your consent).
- Communicate with you about updates, service messages, or support.
- Comply with law, enforce our terms, and protect users and the Services.
3.1 Legal bases (EEA/UK)
- Contract — to provide the Services you request.
- Legitimate interests — to improve and secure the Services and prevent fraud (balanced against your rights).
- Consent — for analytics/advertising, notifications, or location where required; you can withdraw consent at any time.
- Legal obligation — to comply with applicable laws (e.g., tax, accounting, requests from authorities).
7) International data transfers
We may transfer, store, and process information outside your country. Where required, we use appropriate safeguards (e.g., standard contractual clauses).
8) Your rights & choices
Your rights depend on where you live. Subject to local law, you may have the right to:
- Access and obtain a copy of your data.
- Correct inaccurate data.
- Delete your data (subject to legal obligations).
- Restrict or object to certain processing.
- Withdraw consent at any time (does not affect prior processing).
- Data portability (receive certain data in a portable format).
How to exercise: email support@pineapple.games from the address linked to your account. We may verify your request as required by law.
9) Retention
We keep personal data only as long as needed for the purposes above, then delete or anonymize it.
- Account & gameplay: for the life of your account; inactive accounts may be deleted after a period of inactivity.
- Purchase records: up to 7 years (tax/accounting).
- Crash logs & diagnostics: 30–180 days.
- Advertising/analytics events: 12–24 months, or as required by partners.
10) Security
We use administrative, technical, and physical safeguards designed to protect your information. No system is 100% secure; please keep your device and platform accounts secure.
11) Children
Our Services are not intended for children. You must be at least 13 to use the Services (or older where required by law). In the EEA/UK, we treat the minimum age for consent as 16 unless local law sets a lower age between 13–16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will take appropriate steps to remove it.
12) Changes to this Policy
We may update this Policy. If we make material changes, we will take reasonable steps to notify you (e.g., in‑app notice) and update the “Last updated” date.
13) Contact us
Email: support@pineapple.games
Postal: Pineapple Studio L.L.C‑FZ, Nad Al Sheba Business Center 1, M Floor, The Meydan Hotel, United Arab Emirates (AE)
Appendix A — SDKs & partners
Official privacy documentation for third‑party SDKs and ad partners used by Pineapple Studio L.L.C‑FZ.
Appendix B — Regional notices
EEA/UK
- Controller: Pineapple Studio L.L.C‑FZ
- Rights: access, rectification, erasure, restriction, objection, portability.
- Response times: we aim to respond within 1 month; we may extend by up to 2 additional months for complex requests, as permitted by law.
- Consent: required in some cases for personalized ads/analytics; withdraw in‑app or via device settings.
- Objection: you may object to processing based on legitimate interests at any time, and to direct marketing at any time.
- Supervisory authority: you can complain to your local authority; we’d appreciate a chance to help first.
California (CCPA/CPRA)
- Your rights: know/access, delete, correct, and opt‑out of “sale” or “sharing” and cross‑context behavioral advertising.
- Look‑back window: our disclosures generally cover the prior 12 months.
- Timelines: we respond within 45 days; we may extend once by up to 45 additional days where reasonably necessary and permitted by law.
- Authorized agents: you may use an authorized agent; we may require proof of authorization and identity verification.
- Non‑discrimination: we will not discriminate for exercising your rights.
- Opt‑out mechanisms: use in‑app settings, the site’s “Do Not Sell or Share My Personal Information” link (if web‑based), or email support@pineapple.games. We honor Global Privacy Control (GPC) signals where applicable.
- Minors: we do not permit children to use the Services; if a California resident aged 13‑15 were to use the Services, we would require an opt‑in for any “sale” or “sharing.”
Other U.S. states (e.g., CO, CT, VA, UT)
- Rights: access, delete, correct (some states), portability, and opt‑out of targeted advertising, sale, or profiling for significant decisions.
- Appeals: if we deny your request, you may appeal by replying to our response; we will explain our decision and how to escalate to your attorney general if applicable.
5.1) Social features & leaderboards
Some games include social features (e.g., friend lists, leaderboards, reactions, or sharing). If you enable these features, selected profile elements (such as your username, avatar, country, score, and achievements) may be visible to other players in-game and on related public pages. You can disable social features at any time via platform or in-app settings where available.